Contacted β left a voicemail / sent intro email.
Interested β they engaged. Book a real conversation.
Negotiating β pricing, dates, or category exclusivity in play.
Signed β application submitted & payment cleared.
Lost β disqualified or said no. Re-pitch in 90 days.
π₯ Daily Sales Habits
Block 90 minutes for cold dials before email.
Make 30 dial attempts a day β you'll get ~5 conversations.
Always book the next step on the call, never "I'll follow up."
Move a card the moment something changes β keep the board honest.
End every day with tomorrow's call list already loaded.
π§ Pro Tips That Close Deals
Lead with scarcity: "Only one [category] per zipcode β your competitor is on my list too."
Anchor high, deliver value: mention the postcard print & postage cost before the price.
Talk neighbors, not customers β every household, every month.
Mirror, don't pitch: repeat their last 3 words and let them keep talking.
Assume the close: "Want me to lock 77007 Plumbing for May or June?"
π« Common Mistakes to Avoid
Don't park leads in "Interested" β if there's no scheduled next step, drag back to Contacted.
Don't pitch price first. Always cost-of-doing-nothing first, price last.
Never leave a stage empty β if New is empty, prospect more zipcodes today.
Don't argue with "Lost" β log the reason, set a 90-day follow-up, move on.
π The 60-Second Opener
"Hi [Name], this is [You] with Local Heroes β we're the postcard that hits every door in [zip] every month. I'm not selling you anything yet; I just need 60 seconds to tell you why the [category] slot in your zipcode matters. Got a minute?"
If yes β pitch. If no β "Best time tomorrow?" Always book the callback.
New
0
Contacted
0
Interested
0
Negotiating
0
Signed
0
Lost
0
π What's in Your Call Queue
Auto-built every morning from overdue follow-ups, cold leads, and scheduled callbacks.
Click Refresh after logging calls to pull in the next batch.
Each call you log auto-claims commission on that lead β so dial first, brag later.
ποΈ How to Dial Like a Pro
Stand up. Voice carries authority when you're vertical.
Smile. Yes β they hear it on the phone.
Pattern interrupt: "Hey [Name] β I know you weren't expecting my callβ¦"
Always end with a calendar invite, never "I'll call you back."
β‘ Power Hour Rules
Block 90 uninterrupted minutes. Phone on Do Not Disturb. Email closed.
Goal: 30 dials in that block. No exceptions.
If a call goes long, schedule the rest as a follow-up and keep dialing.
Voicemails count β leave a 15-second hook, then text-follow-up.
Today's Call Queue
π Reading the Calendar
Every scheduled follow-up shows on its due date.
Click any day to see all activities for that date.
Use Prev / Next to look ahead β busy weeks need pre-planning.
ποΈ Time-Blocking That Works
Mornings for cold dials (decision-makers are at their desk).
Lunch (11β1) for restaurant prospecting.
Afternoons for emails, proposals, and Signed-paperwork chasing.
Friday 3 PM = your weekly pipeline review. Move every card honestly.
π¦ Never Overbook Yourself
Cap follow-ups at 15 per day β beyond that you can't keep promises.
Always leave 2 hours of buffer for callbacks you didn't schedule.
If today is full, push the new follow-up to the next clear day.
βοΈ How Email Templates Work
Pick a template on the left β it auto-fills Subject + Body.
Personalize at least 1 sentence before sending β copy-paste emails get deleted.
Sent emails are logged on the contact's history automatically.
π¬ Subject Lines That Get Opened
"Quick question about [Business Name]" β curiosity + name.
"77007 Plumbing slot β yours or your competitor's?" β scarcity.
Keep it under 40 characters. No emojis in cold sends.
Never say "Following up" β instant trash.
𧨠Body Copy Rules
3 sentences max on a cold email. Their thumb is on Delete.
End with one clear ask: "Got 10 min Thursday at 2?"
No attachments on first touch β they trigger spam filters.
Send between TueβThu, 10am or 2pm for best open rates.
Templates
Compose
π Working the Contact List
Search by business name, contact, or phone β partial matches work.
Filter by status to focus a single segment (e.g., all "Negotiating").
Click any row to open the full history; + Add Contact for net-new prospects.
π Lead Quality Beats Quantity
Before adding a lead, check it's a category we sell + a zip we mail.
Add the decision-maker's name if you have it β "manager" leads waste cycles.
Always log the source (referral, walk-in, list) β it tells you what's working.
π·οΈ Commission Claim Rules
The first salesperson to log a call on a lead claims commission permanently.
Once claimed, only that rep (or admin) can edit the lead.
Don't poach β if a lead is owned, ask the owner to hand it off properly.
Business
Contact
Phone
Zipcode
Commission
Status
Last Call
Next Follow-Up
Actions
π What Counts as a Follow-Up
Anything you promised to do β call back, send pricing, deliver samples.
Tabs: Upcoming (active queue), Completed (history), All (audit).
Mark Complete the moment you do it β keeps the calendar honest.
π§ The 24/72/7 Rule
24 hours: first follow-up after any meeting or pitch.
72 hours: second touch β bring a new angle, not a "checking in."
7 days: final touch with a soft deadline ("I'll close out the file Friday").
Then move to 90-day re-pitch β never burn a lead with begging.
β Don't Let Follow-Ups Pile Up
Overdue items destroy your dashboard β and your credibility.
If you can't keep a promise, reschedule it before its due time, not after.
End every day with this list at zero. No exceptions.
Date
Business
Contact
Phone
Type
Reason
Status
Actions
Business
Contact
Category
Zipcode
Date
Status
Actions
Name
Category
Zipcode
Featured
Active
Actions
Name
Email
Subject
Message
Date
Status
Zipcode
Neighborhood
Businesses
Status
Assign Zipcode to Sales Rep
Zip
Neighborhood
Rep
Assigned
Create Commission
Date
Rep
App
Amount
Status
Note
Generate Referral Code
Code
Owner
Discount
Uses
Created
Status
π What This Is
The Heroes Blog is your public spotlight for customer wins and local-business stories.
Drafts stay private. Published posts appear instantly on /heroes.html.
You can also schedule a post β just set publish date in the future.
π― Story Recipe That Wins
Title: Person + Outcome ("How Maria's Bakery Tripled Saturday Walk-Ins").
Excerpt: One sentence of curiosity for the card preview.
Body: 400β700 words. Hook β struggle β what they tried β result β CTA.
One great photo beats five mediocre ones.
π Make It Findable
Always set SEO Title + Description β that's what shows on Google.
25 questions to draw out the story behind a Houston business. Send these ahead of time, or use them live in a 30-min phone call. Then turn the answers into a Hero Spotlight.
π‘ Pro tips for great Hero stories
Lead with a moment, not a mission statement. Start the post mid-scene β a customer's face, a 3am bake, a near-failure.
Quote them often. Their words carry more weight than yours. Pull 2β3 strong quotes verbatim.
Specifics beat adjectives. "47 brisket sandwiches every Saturday by 11am" > "very popular."
Photos matter: get one of the owner's face, one of the product, one of the space.
End with a CTA β address, hours, or a call to action like "Stop in this Saturday."